Payment and Shipping – Tiger Dental GmbH

12 €

to Netherlands

2-4 days delivery

Prepayment or purchase on invoice

18 €

to Italy

Delivery within 2-5 days

Prepayment or purchase on invoice

Now

to the rest of the world

Price and delivery time upon request

Prepayment or purchase on invoice

Other countries within the European Union cost may vary. Please contact us to have more details.

All payments must be made strictly net within 10 days of the billing date at the latest. If this deadline is exceeded, interest of at least 4% will be calculated via Euribor without separate notification or setting of a deadline.

Payment

All our prices on the site already include a commission for using different payment methods.

European credit and debit cards

VISA and MasterCard incl.3D Secure gih for 100% EEA and 100% consumer cards ….. 1.4% + €0.28

Non-European credit and debit cards

for cards outside Europe. If currency conversion is required, an additional 2% fee will apply.….. 2.9% + € 0.28

Local payment methods

We offer popular direct debit payment methods in Europe (SOFORT, SEPA, etc)…… € 0.35

Delivery companies we are working with

Austrian Postal Service

Shipping to Austria

DPD

Shipping around the World

Go-Express

Shipping in European Union

Track your order

You can track your order in your personal account.

Questions and Answers

About payment and Delivery

Delivery

What courier do you use for deliveries?

We use Austrian Postal Service for the orders from Austria. For all the orders coming from other countries in the EU, is used Go-Express and DPD for other areas.

How long does it take for home delivery?

It depends on the country:

AT Austria- 1 day

DE Germany / CZ Czech Republic – 1-2 days

IT Italy /CH Switzerland -2-3 days

ES Spain /FR France/IE Ireland – 3-4 days

LI Lithuania – 4-5 days

For any other country contact us for more info.

Can I collect from a local store?

We do not count with local stores. However you can contact us or our distributors to answer this question.

Do you deliver during weekends?

No we do not.

Can I track my item?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number, and you can track it in the DPD website, Austrian Post, and GO express.

Payments

I'm new, how do I order?

You can call us, order by email, or the website, but we need all of your information: doctor´s name or contact name, e-mail, address (billing and shipping), telephone number, country. The reason is that we do not deliver to every country in the world. However you can contact directly with our partners.

**Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.Security checks are also made on all transactions, to ensure the authenticity of each card payment. More about safely buying online

Which credit cards do you accept?

We currently accept the following credit cards on online shop only – Mastercard, VISA, American Express. Sofort and SEPA are also possible. But is not possible when ordering by phone call, email or Whatsapp. In this case the invoice, delivery and deposit slip will be sent attached on the package.

Can I use a different payment method?

Yes. You can use PayPal, Sofort and SEPA to pay for goods only throughout our website. We do not accept cheque or store cards.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Do your prices including VAT?

All our online prices include VAT.

Products

How do I check if an item is in stock?

You can contact us directly and ask.

A part is not listed online so can you order for me?

Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on +43 5574 435043 to request your part.

Can I make an order over the phone?

Yes, telephone +43 5574 435043 or WhatsApp at +43(0) 6605195375. Our specialist team is available to take your order from 8:00 am to 16:30 Monday to Thursdays, and Fridays until 12:00.

Or you can order also by email to [email protected] at any time.

The item I bought is now in sale, can I get the difference refunded?

Refund is only possible when the order was wrong. If you have any questions please contact our customer service.

How can I make a complaint?

Please contact us. Send us an email with the subject “product complaint”.

Your Order

Where is my order?

Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement, so please contact us.

Can the billing and shipping address be different?

Yes, is possible that the billing address and shipping address is different. But, billing address and shipping address has to be always in the same country.

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to log in to access this area. In each order is possible to see the current status.

Refunds and Returns

How do I return an item?

Please contact us directly. The products have to be sealed and in the original package.

What do I do if I have received a damaged item?

Please contact us directly and we will do the best we can to help you.

Who pays for return postage?

When there is something wrong in the order, you have a complaint or there is a faulty item we cover the costs. However, when you make a wrong order then you must pay for the delivery costs.

How do I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement, so please contact us.